Privacy Policy

At Deeps Labs, we protect and respect your privacy and are committed to safeguarding your personal data. This Privacy Policy describes how we collect, use, share, and store information through the Family Together application, intended for tracking the location of people and vehicles by families or companies.

When reviewing this Policy, please note that it applies to the websites, mobile applications (Family Together), help centre, and other associated services we provide (“Services”) from Deep Labs, Lda. (“Family Together”, “we”, “our” or “us”). It also applies to Family Together physical devices (for example, trackers and partner products integrating Family Together technology) as well as other products, such as tags (“Products”).

Before accessing or using our Products and/or Services, please ensure you have read this Policy and understand how we collect, store, use, and disclose your personal information as described here.

     1. INFORMATION WE COLLECT

     A. Information you provide to us directly

When you create or modify a Family Together account, update your preferences, purchase and/or activate a Product, contact us (including via social media or our Help Centre), participate in an online survey, or otherwise interact with Family Together Products and Services, we may collect a variety of information, including:

• Account Information: Your username, email address, first name, last name, date of birth, mobile phone number, password, shipping and billing addresses, and activated Products. You may also choose to provide a photo to associate with your Family Together account or your Products, where applicable.

• Identity Verification: In certain circumstances, for example depending on the features of our Products and Services that you use or based on your age and country of residence, we may take steps to verify that a parent or legal guardian has consented to a child’s use of the Services. We work with an identity verification provider who may collect information or an image of an official identification document or an image of you (for example, a selfie), which may be used with facial recognition technology. (Note: the digital age of consent may vary by jurisdiction, and Family Together may adjust our parental consent process accordingly).

• Transaction Information: When you purchase an additional service, we collect your first and last name and/or a shipping address, where applicable. Any payment information provided is processed by the relevant billing and/or payment processor. We may also collect information such as the version of the Product or subscription service you are using, the date and time you activated your account, the duration of your subscription, data related to any subscription cancellation requests, and any in-app purchases you may make.

• Optional Account Information: We may collect information when you customize features within our Products or Services (for example, labelling locations on the Family Together app map, using “Smart Alerts,” or providing emergency information about the user of a device).

• Feedback and Social Interactions with us: We collect information when you provide feedback to Family Together or interact with us, such as when you comment on a post on our blog or tag Family Together in a social media post.

Other Information you provide to us: Information you provide in response to surveys about our Products or Services, any information about your friends that you provide to us, information you provide when requesting support, such as your name, email address, phone number, address, and records (including call recordings) as well as technical information related to issues you may have experienced.

     B. Information We Collect Automatically When You Use or Interact with Our Products and Services

We and our service providers may collect other information when you use our Products and Services, such as:

• Device Information: Includes information about your device, hardware, and software, such as mobile device identifiers, operating system, IP address or browser information (including browser type and language preference), device brand/model, Wi-Fi connection, battery status, and advertising identifiers.
• Location and Motion Information: With your consent, we collect precise geolocation data (including GPS coordinates and latitude/longitude information) through your mobile device or our Products that transmit precise geolocation data. We also collect information about your location, such as city or postal code, inferred from your IP address, as well as information obtained through technologies such as Wi-Fi and Bluetooth.
• Driving Event and Motion Activity Information: Includes information about how and where you are moving, such as speed, altitude, and direction, collected through technology built into your mobile device, such as gyroscope, accelerometer, compass, and Bluetooth. This information indicates, for example, whether you are cycling, walking, running, or driving, your speed of movement, and whether you are accelerating or decelerating.

Information Collected Through Tracking Technologies: When you use our Products or Services, such as when using our apps, visiting our websites, or reading our emails, we and our partners may use various technologies, including cookies, web beacons, pixels, clear GIFs, log files, embedded scripts, SDKs, location identification technologies, or other tracking/logging tools (collectively referred to as “Tracking Technologies”), to collect some of the information described in this section, as well as other information about your activity on our Services, such as links you click on, features you use, and actions you take on our Services, whether you open emails or click on links contained in them, ads you view or click on, information about your activity on specific pages of our websites, such as mouse movements and keystrokes, and app performance data. We may combine this information with other personal data we collect about you.

     C. Member Messages and Content

We collect information when you send messages to other members of your Circle using our Services, as well as any photos or videos you send via messages within the app to other members of your Circles. With your permission, we may also access your photos or your mobile device’s gallery/camera.

     D. Information Provided by Third Parties

We may receive information about you from other sources. If you link another account to your Family Together account, we receive information from the companies that provide those services. For example, when you connect your Family Together account to a voice assistant such as Google Assistant or Alexa, we may collect precise geolocation data from all devices or tags located by the assistant for members who have linked their account to that service.

     E. Information We Infer

We may also infer information or draw conclusions based on other data we collect, including precise geolocation data. For example, we may predict that you would be interested in certain offers or send you specific reminders based on how you have previously interacted with our Services or your typical movement patterns.

     2. HOW WE USE YOUR INFORMATION

We use your information to provide, maintain, and improve our Products and Services, to research and develop new products and features, and to promote our Products and Services, as explained in more detail below.

     A. To Provide Family Together Products and Services

We may use information about you to:

• Provide you with the Products and Services, including recording the location and movements of devices connected to our Services;
• Manage your account with us, including authenticating access, verifying identity, and keeping records of your preferences and choices;
  Personalize your experience on our Services, such as displaying a personalized browsing history;
• Measure interest in Family Together Products and Services;
• Ensure the integrity, security, internal quality control, and optimization of our Products and Services;
• Communicate with you about your account;
• For informational, transactional, marketing, and operational purposes, such as account management, customer support, or system maintenance;
• Process applications, transactions, and payments;
• Prevent potentially prohibited, harmful, or illegal activities, including detecting or preventing fraud;

Provide technical support and fix errors or malfunctions in our Services; and
Enforce our Terms of Service and this Privacy Policy and comply with our legal obligations.

     B. Marketing of Family Together Products and Services

Family Together may use information to promote our Products and Services, for example, by sending emails, newsletters, postal mail, or making phone calls, as permitted by applicable law, for marketing purposes such as providing information related to Family Together products and services or those of our business partners, or future special offers that may be of interest to you. You may opt out of receiving these communications at any time; see below for more details.

We may also use the information we collect to understand the effectiveness of our marketing campaigns.

      C. Research and Development

We may use the information we collect to:

• Understand how users interact with our Products and Services, including monitoring which features are most popular, as well as metrics and trends;
• Conduct individual or market research and analyses;
• Help us deliver our existing Products and Services in the best possible way;
• Develop new products and services; and
• For internal research and analysis purposes.

D. Connection with Social Networks

When you choose to connect or interact with our Services through a Social Network, or if you use social features, the information provided to Family Together through those Social Networks or social features may be used to verify information you have provided directly to Family Together and to enhance our ability to provide you with information about our business, products, and Services.

These social features are operated solely by the respective Social Networks and their service providers, so we recommend that you carefully read their privacy policies before deciding to use them. We have no control over, nor access to, the information collected, stored, or used by those Social Networks, and the privacy practices of those Social Networks are not covered by this Privacy Policy.

     3. ADVERTISING ACTIVITIES

We engage third parties to provide analytics services, display advertisements, and perform related activities on our Services, as well as to advertise our Products and Services on unaffiliated websites and services. For this purpose, Family Together uses information we collect about you and your activity on our Services. We use this information, sometimes combined with other information we receive from third parties, to select the ads you see on our Services.

We also disclose certain information, such as identifiers, activity and device information collected through Tracking Technologies, and a hashed version of your email address, to advertising partners both to select relevant ads to show you on our Services and to deliver targeted advertising on other companies’ websites or mobile apps, to understand the effectiveness of that advertising, to analyze and monitor data, and to better understand your activity.

You have control over these practices. In our mobile applications, you can disable them by following the instructions available via the “Your Privacy Choices” link in the Privacy & Security section of the settings menu or by using the controls available through your mobile device’s operating system. When you use these controls, we will also stop disclosing your information to our business partners for their own use, as described below.

     4. INFORMATION WE DISCLOSE

We, or you, may disclose your information to different Family Together Services, our subsidiaries, and third parties for our or their purposes, as described below.

     A. Disclosure to Others in Your Family Together Circle or Friends

You may choose to disclose your personal information to other members of your Family Together Circles, including:

• full name;
• email address;
• precise geolocation data;
• driving event data;
• information about your use of our Service with members of your Circles (for example, if you log in on a new device); and
• Tiles.

Additionally, other members of your Circles may disclose your personal information in certain circumstances. For example, if a Circle member enables voice actions on services such as Google Assistant or Alexa-enabled devices, your personal information (including name, Tile name, and last known location of each Tile) may be displayed to Circle members on screen or provided via audio response on any device with that functionality enabled.

To prevent this data disclosure, you should ask the Circle member to disconnect their account from voice-enabled devices, or you may leave the Circle shared with that member.

If another user uploads their contact list and you are in it, we may notify you that you are a Family Together member. You can choose not to be suggested to people who have your contact information.

     B. Information Posted on Our Blogs, Community Forums, or Other Public Websites

Any information or content you voluntarily submit or post on Family Together websites or blogs, in community forums, or comments you post on our Facebook page (or other social media pages) will automatically become publicly available. We may publicly post your reviews and comments on our website or mobile application, or link your reviews to third-party websites.

We are not responsible for any information you choose to provide on social media pages, nor for any content or communications you receive as a result of sharing such information.

To request removal of your information from our website or blogs, please contact us at support@teletabweb.com.

      C. Service Providers and Consultants

We may disclose your personal information to our vendors and consultants who assist us in providing our Services or perform services on our behalf, such as accounting, management, technical, email or chat, marketing or analytics services, fraud prevention, bot detection, web hosting, and others who provide services or functionalities to our members on our behalf.

     D. Business Partners Providing Certain Services to You

We may disclose personal information, including contact information, location and movement data (including precise geolocation), mobile device information (such as data generated by your device’s gyroscope and accelerometer), app analytics (including IP address and device identifiers), technical and analytical data, and driving event data to business partners who provide certain features and services you choose to use through or in connection with our Products or Services.

     E. Business Partners for Their Own Use

In addition to the disclosures of certain personal information for Family Together’s advertising purposes described above, we also disclose certain information, including precise geolocation data, movement data, and other information about your use of our Services to selected business partners for their own uses, including combining it with other information to derive insights and analytics and for use in advertising and monetization for themselves and third parties. We do not provide your contact information (e.g., name, email, phone number) for these purposes.

     F. Buyers and Other Third Parties in Connection with a Business Transaction

We may, at any time, buy or sell/divest the company, or any part or combination of its products, services, assets, and/or businesses. Personal information, such as members’ names and email addresses, and other information related to our Services, may be among the information transferred in these types of transactions. We may disclose, transfer, or assign such information as part of corporate divestitures, mergers, acquisitions, bankruptcy proceedings, dissolutions, or similar transactions or proceedings.

     G. Law Enforcement, Regulators, and Other Entities for Legal Reasons

We may disclose personal information to third parties (including, but not limited to, law enforcement authorities, other government entities, or civil litigants) when required by law or subpoena, or if we determine (in our sole discretion) that disclosure is necessary to: (a) comply with the law, legal processes, or investigate, prevent, or take action regarding suspected or illegal activities; (b) enforce our Terms of Service, this Privacy Policy, take precautions against liability, investigate and defend ourselves against claims or allegations, or protect the security or integrity of our website; and/or (c) exercise or protect the rights, property, or personal safety of Family Together, our employees, members, or others.

     H. Aggregated Information

We provide certain business partners with aggregated information that is anonymized and combined with similar data from other users, which cannot reasonably be associated with or used to identify any individual, household, or device. These partners may use this information for their own business purposes, such as market analysis or research. We provide you with controls over this activity, as described below.

     5. YOUR CHOICES ABOUT YOUR INFORMATION

We believe in transparency and in giving you the opportunity to make important decisions about how your information is used, processed, stored, and shared.

     A. Modify, Correct, Access, Opt Out, and Delete Your Information

You can correct or modify your account information or personal data (e.g., name, email address, or phone number), or change your password by logging into your app and clicking “Settings”.

You can also request access to or review the information we have collected or disclosed about you, the categories of sources of that information, the commercial or business purpose for collecting your information, and the categories of third parties with whom we share personal data, or request that your information be deleted by submitting a request as described below. Please note that the information provided through the links in the app described in this section does not include technical information or support records. If you wish to request information related to your support records, please contact us directly at: support@teletabweb.com.

In the Family Together app, you can:

• Exercise your right to opt in or out of the sale of personal information through the app and activities involving the use of personal information for “targeted advertising”. If you choose to opt out, you will still see ads on our Services, but we will not use third-party data to select those ads.
• Request access to or deletion of your personal information via email. We will process your request and send you a confirmation email.

To exercise other rights related to Family Together Products and Services, please contact us as indicated below with your detailed request.

You may also request to close and delete your account by contacting us at support@teletabweb.com with your deletion request. Please include your full name, the email address associated with your account, and the service you are using.

     B. Control Over Aggregated Information

As described above, we provide aggregated information to selected business partners for their own use. You can opt out of having your information aggregated and used for these purposes through the option available in your Family Together app account by clicking “Settings”.

      C. Family Together Communications

We may periodically send you promotional newsletters and emails. You can opt out of receiving these communications by following the unsubscribe instructions included in the emails. Certain communications, such as billing information and service updates, are essential, and you cannot opt out of receiving them. For more information about the types of communications Family Together may send and detailed instructions on how to opt out of them, please see:

Email and Phone Communications;
Mobile Devices and Push Notifications.

     D. Collection and Sharing of Location and Motion Data in the Family Together App

We collect, use, and disclose precise geolocation data, driving event data, and motion data as described above. You have various options to control this data collection and sharing through the App Settings:

• Opt out of disclosing this personal information to advertising and business partners;
• Opt out of Aggregated Information;
• Limit location sharing with your Circles;
• Limit driving detection; and
  Turn off location and motion data in your device settings.

If you no longer wish to use the Products and/or Services, uninstalling the Family Together app, removing the battery or deactivating the devices, as well as logging out of your account, will stop the collection of your location.

     E. Web-Based Sale of Personal Information

You can opt out of allowing your personal information collected on our websites to be used and shared for the purpose of displaying targeted ads on other online properties.

Please note that these settings must be configured in each browser, on each device you use, and for each of our websites separately, as applicable, and will not affect the settings made in the app. If you clear cookies or your browser is set to do so, you will need to exercise this choice again.

     6. OUR POLICY REGARDING CHILDREN

Family Together takes special precautions to protect the privacy of our younger members. We do not knowingly collect personal information from children who do not meet the applicable minimum age without verifiable parental or guardian consent. Our Services are intended to be used by children only with significant supervision and approval from a parent or legal guardian.

If Family Together becomes aware that it has inadvertently collected personal information from a child without parental consent, we will take appropriate steps to delete such information. If you are a parent or guardian and discover that your child has registered an account or is using our Products without your consent, please contact us immediately at support@teletabweb.com.

By allowing your child to create a member account and/or use the Products or Services, you expressly agree to the practices described in this Privacy Policy and consent to the collection, use, and disclosure of your child’s personal information as outlined herein.

     A. Creating an Account for a Child

If a parent or guardian wishes to add a minor as a member, we require verifiable consent—this may include ID verification during account creation or submission of a parental consent form, available upon request. Once verified, the child may participate in most of Family Together’s services. In some cases, our Products are designed to be used by both children and pets. By providing our Products to a child, you represent and warrant that you consent to the child’s use of our Products and Services and authorize the collection and use of generated data, as described in this Policy and our Terms of Service.

     B. Personal Information Collected About Children

We collect only the information necessary to enable the child to use our Products and Services.

      C. Disclosure of Information About Children

We may disclose a child’s personal information to vendors, service providers, and partners who offer integrated services, as described in this Policy. We do not sell or share children’s personal information, nor do we display advertisements in child accounts. Profile and location information may be shared with other members of Circles the child participates in. Please note that the child may communicate with these members. It is the responsibility of the parent or guardian to monitor the child’s activity and manage location-sharing settings.

     D. Contact Us About Your Child’s Account or Information

Parents or guardians have the right to request a review or deletion of their child’s personal information and may withdraw consent for future data collection. To do so, please contact us at support@teletabweb.com. Proper identification will be required to process such requests.

     7. HOW WE PROTECT YOUR INFORMATION

     A. Security

We implement technical and organizational measures to reduce the risk of unauthorized or unlawful access to your data. No system is completely invulnerable, and therefore we cannot guarantee absolute security. We will never send unsolicited messages requesting sensitive information. If a security breach occurs, we will take appropriate steps to investigate and notify affected individuals in accordance with applicable laws.

     B. Email and Password Accuracy and Confidentiality

You are responsible for maintaining the confidentiality of your password and ensuring that your associated email address is accurate. Please use a strong password and update it immediately if you suspect your account has been compromised. Family Together is not responsible for data sent to third parties as a result of incorrect information provided by you.

      C. Security of Family Together Devices

Our devices use dedicated hardware and advanced encryption to ensure security. Location data is encrypted both in transit and at rest, and the hardware includes physical tamper protection.

     D. Fraud Prevention

We use anti-bot services to help safeguard the integrity of our service.

     E. Data Retention

We retain information for as long as you use our Products and Services or as needed to fulfill the purposes for which it was collected, resolve disputes, comply with legal obligations, and serve our legitimate interests.

     8. LINKS TO OTHER SITES AND SERVICES

Our Services may contain links to websites and services that are owned or operated by third parties. Any information you provide to those third-party services, or that is collected by them, is provided directly to the respective owner or operator and is subject to their own privacy policies.

Please note that when you follow a link to leave the Family Together Services and access a third-party website or application, or interact with a third-party service, this Privacy Policy no longer applies. Your browsing and interactions on such websites or services are governed by their own policies and terms, and Deep Labs, Lda is not responsible for the practices, content, or information available on those sites or services.

     9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, so we encourage you to review it regularly. If applicable data protection laws require us to provide enhanced notice or obtain your consent for any changes, we will do so. Otherwise, changes will take effect as of the date they are published.

If you disagree with any changes to this Policy, you should stop using our Products and/or Services immediately and may request the deletion of your personal data. Information collected while you were using our Products or Services will always be subject to the version of the Privacy Policy in effect at the time of collection.

     10. CONTACT US WITH QUESTIONS OR CONCERNS

If you have any questions about our privacy practices, this Privacy Policy, or our Products and Services, please contact us via email at support@teletabweb.com or by postal mail at:

Deep Labs, Lda
Rua Dr. Francisco Duarte, 287
4715-017 Braga
Portugal